Privacy policy

Last updated: November 9, 2026

This privacy policy describes how the publisher of Big Monkey (“we”) collects, uses, shares and protects the personal data of users of the Big Monkey browser extension, its websites, its messaging services and any related service (together, the “Services”). By using the Services, you acknowledge that you have read this policy. This is a translation; in case of discrepancy, the French version prevails.

1. Data we collect

Depending on how you use the Services, we may collect the following categories of data:

• Content data: text displayed or selected while using the Services, including subtitles, their translations and metadata associated with the content viewed.
• Learning data: items saved by the user, answers, results, levels and progress history.
• Contact and communication data: phone number, messaging identifiers, content of exchanges with the Services and with our support.
• Technical and usage data: technical identifiers, settings and preferences, language, log data, timestamps and information about feature usage.
• Transaction data: where applicable, information about subscriptions and payments, processed by our payment providers. We do not have access to your full payment details.

2. Purposes and legal bases

We process this data to provide, maintain and improve the Services; personalize the learning experience; send the notifications, reminders and communications you requested; manage subscriptions; ensure security and prevent abuse and fraud; produce aggregated statistics; and comply with our legal obligations. Depending on the case, this processing is based on the performance of our contract with you, your consent, our legitimate interest in operating and improving the Services, or compliance with a legal obligation.

3. Sharing of data

We do not sell your personal data. We may share it:

• with our service providers and processors, acting on our instructions, in particular for hosting and infrastructure, automated language processing and artificial intelligence, translation, messaging and notifications, and payment;
• with competent authorities, when required by law or to protect our rights, our users or the Services;
• with a successor, in connection with a merger, acquisition, sale of assets or similar transaction.

4. International transfers

Some of our providers are located outside the European Union, in particular in the United States. These transfers are subject to appropriate safeguards, such as an adequacy decision of the European Commission or the standard contractual clauses it has adopted.

5. Retention

Data is kept for as long as necessary for the purposes for which it is processed, then deleted or anonymized, subject to retention periods required by law. Data stored locally in your browser is deleted when you uninstall the extension.

6. Security

We implement reasonable technical and organizational measures to protect your data. As no method of transmission or storage is completely secure, we cannot guarantee absolute security.

7. Your rights

Under applicable law, including the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to and port your data, the right to withdraw your consent at any time, and the right to give instructions regarding your data after your death. You can exercise these rights by contacting us through the extension’s support page on the Chrome Web Store. You may also lodge a complaint with the French data protection authority (CNIL) or the supervisory authority of your country.

8. Children

The Services are not intended for people under 15. We do not knowingly collect data about them.

9. Third-party services

The Services work with third-party platforms and services governed by their own terms and privacy policies, for which we are not responsible.

10. Chrome Web Store

The use of data obtained by the extension complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. This data is used only to provide and improve the extension’s features.

11. Changes

We may change this policy at any time. The version in force is the one published on this page, with its update date. Using the Services after a change means you accept the updated policy.

12. Contact

For any question about this policy, contact us through the extension’s support page on the Chrome Web Store.